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Costly move to cloud-based service could enhance public access to Dothan government
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Costly move to cloud-based service could enhance public access to Dothan government

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City Commission work Session

City of Dothan IT Director Jack Mason gives a presentation to members of the city commission during a work session on Tuesday, June 8.

A $12 million move to migrate the Dothan’s operational software to a new platform is aimed at elevating citizen access to government services and propelling the city into the 21st century.

The city’s current service is discontinuing development on its Enterprise Resource Planning software it uses for major functions of customer service and internal operations. A consulting firm hired by the board identified a new service to best fit the city’s needs.

Jack Mason, the city's information technology director, led the discussion on migrating to a cloud-based service over the next 30 months during a city commission work session Tuesday.

He said Oracle Services would keep government departments – finance, public works, Dothan Utilities, planning, personnel, general services, administration, and information technology – on the cutting edge of cloud technology and elevate service to citizens.

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Consultants also identified a need for the city to hire two more permanent positions in the IT department, and four temporary staffers for Dothan Utilities and the finance department.

Personnel Director Delvick McKay said the added personnel would help speed up implementation and save the city money.

Mason highlighted many benefits to stakeholders, including an easy digital permits process, improved citizen engagement, digitized relationship process for builders and developers, expanded mobile workforce functionality, and improved employee self-service.

Consultants identified a different service, CivicRec, for Dothan Leisure Services as one that would best fit its needs. Mason said the service would digitize the process for sports league sign-ups, field and facility reservations, and game or tournament scheduling.

The city commission is set to begin approving a slate of upcoming contracts during the next city commission meeting on Tuesday to begin implementing the system department-by-department in July.

Sable Riley is a Dothan Eagle staff writer and can be reached at or 334.712.7915. Support her work and that of other Eagle journalists by purchasing a digital subscription today at


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