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If you want to explain the joy of westerns to someone, play them Bernstein’s main theme from “The Magnificent Seven.” It’s the ultimate setup for a movie about cowboys and gunfighters, settling their moral disputes and capturing the hearts of damsels in distress.

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They say 90 percent of success is showing up. For frustrated consumers, 90 percent of success is speaking up. Yet only 4 percent of unhappy customers ever bother to complain, according to 1st Financial, a customer service training firm.

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